Poster Paper: Enabling Rural BPOs Move Up the Value Chain: Secure Distribution of Office Documents

Shourya Roy, Lakshmi Vaidyanathan, Bala Sankar Pazhani, Meera Sampath

ABSTRACT

Rural BPO is an emerging trend in developing countries that already have an urban BPO model and presence. Compared to city based BPO companies, they provide cost benefits, face less attrition and to improve livelihood of a large fraction of people in these countries. However, Rural BPOs are not without challenges - in particular towards moving up the value chain from low end digitization and back office work to higher end BPO/KPO service offerings. One of the key challenges faced by Rural BPOs is the need to systematically implement preservation of privacy information within the infrastructural constraints placed by poor/intermittent network connectivity. Our project, a joint collaboration between and aims at addressing this with a robust application suite for distribution of Office document based work. This suite features built-in security controls that protect privacy of user data along with document based workload distribution for common office document formats, as part of the proofreading workflows.

Citation Info :

Online only - International Conference on Advances in ICT for Emerging Regions (ICTer), Colombo, Sri Lanka, Dec 13-14, 2012.

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