The Measurement of e-Government Readiness in Sri Lanka: Survey Perspectives

D. J. Punchihewa

ABSTRACT

This paper discusses e-government in Sri Lanka by reviewing the potentiality and usage in selected government sector organizations. In this study, it also identifies strengths, weaknesses, opportunities and threats of e-government in public sector organizations. 167 different institutions that have web presence were selected for the study to cover the total of 572 government sector organizations. Different institutions from ministries, departments and statutory bodies were included in the study. 31 out of 167 institutions responded with answers to questionnaires. The response rate was low at 20%. Awareness of e-government in public sector is very low but potentiality to develop e- Government in these organizations is high according to the survey findings. However available resources were not at the satisfactory level and most of these resources were under utilized. It further reveals that they have also been using e-mail and intranet in addition to maintaining web sites, and less than 5% of total web sites provide information in local languages.