Digital Government - From Vision to the Reality of Strategy Implementation

M. Asgarkhani

ABSTRACT

ICT-based solutions are increasingly being recognised as effective tools that can foster an environment of transparency and improved government. Today, access to information and communication technologies (ICTs) plays an essential role in economic and social development. As public interest in the Internet and Web-based solutions continues to grow, there is an increasing expectation that they will be utilised in national and local governments for improving public access to information and social inclusion. ICT-enabled (digital) government has become a catalyst for enabling more effective government through better access to services and the democratic process. However, it is essential to ensure that those who lack access, skills and/or desire to make use of technology are not excluded from the process. There is much debate over the key issues that affect the successful implementation of digital government initiatives. This paper discusses some of the parameters that can influence the carrying out of digital government strategy plans - including: the view of theoreticians and practitioners that may guide public opinion; social, cultural and political factors; availability and access to ICTs; common digital government inhibitors and public view of the effectiveness of digital government.