M. N. V. Fernando
Implementation of Enterprise Resource Planning (ERP) systems is new in Sri Lankan context and such studies have become very important. This study was designed to analyze how organizations can lead to successful ERP implementations and to signify the extent of Business Process Reengineering (BPR) required for project success. A questionnaire survey covering 40 organizations was done in this study. The survey revealed that, Finance, Manufacturing and Distribution were the popular areas in ERP systems. Manufacturing organizations were the most interested in implementing ERP. The use of consultants in the areas of change management and BPR, was less. The survey also found Twenty Critical Success Factors, highlighting that BPR must be done parallel for a successful implementation of an ERP system. Based on the conclusions, it is recommended that managers should not change the system to suit the local processes, but should use more help from external consultants for BPR and change management. The employees must be computer literate before training them on the ERP systems.
In Conference Proceedings - 6th International Information Technology Conference on From Research to Reality, Infotel Lanka Society Colombo, Sri Lanka, 29 Nov- 01 Dec 2004, pp. 1-10, ISBN 955-8974-01-3.